Payment and shipping

At Hotend, we're passionate about 3D printing and committed to providing a smooth, secure, and reliable shopping experience—whether you're an individual maker or a business customer. Below you'll find all the information you need about shipping and payment options.

Shipping Options

We ship to most countries within the European Union. All parcels are handled with care and delivered by our trusted logistics partner, GLS.

Where We Ship

We currently ship to the following countries within the European Union:

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

If your country is not listed above, feel free to contact us—we'll be happy to check if we can arrange shipping for you.

Delivery Details

Orders are shipped directly to your address.
Delivery to pick-up points or parcel lockers is currently available only within the Czech Republic and Slovakia.
Standard shipping fee is €10 (excluding VAT) to all eligible countries.
Free shipping for orders over €150.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number via email. This allows you to monitor your parcel's journey in real time. If you have any questions or encounter any issues, our friendly support team is always here to help.

Payment Options

We offer a variety of secure payment methods to make your shopping experience as convenient as possible. You can choose from:

PayPal
Bank transfer
Credit card (Visa, Mastercard, American Express) via Stripe or Comgate
Payment buttons for supported banks
Google Pay
Apple Pay

All payments are processed securely through our trusted partners:

Stripe Payments Europe Limited
1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland
Regulated by the Central Bank of Ireland

ComGate Payments, a.s.
Gočárova třída 1754/48b, Hradec Králové, Czech Republic
E-mail: [email protected]
Phone: +420 228 224 267

If you have any questions or need assistance with your payment, feel free to reach out to our customer support or contact the respective payment provider directly.

We're Here for You

At Hotend, we're more than just an online store—we're a team of 3D printing enthusiasts who love what we do. If you have any questions about shipping, payment, or anything else, please don't hesitate to contact us. We're always happy to help and share our experience.

Thank you for choosing Hotend. We look forward to supporting your 3D printing journey!