Payment and shipping

Shipping and Payment

Shipping Options

We offer reliable shipping to most countries in the European Union. Parcel transport is provided by our trusted partner, General Logistics Systems Czech Republic s.r.o. (GLS).

For international orders, we offer delivery to your address. Shipping to pick-up points or parcel lockers is currently not available for orders outside the Czech Republic.

The flat-rate delivery charge for all countries we deliver to is €10 (excluding VAT). For orders over €150 we offer free shipping.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track the status of your parcel online at any time. In case of any issues or questions regarding your shipment, our dedicated customer support team is ready to assist you.

Payment Options

We offer a variety of secure payment methods to make your shopping experience as convenient as possible. You can choose from the following options:

PayPal
Bank transfer
Credit card (Visa, Mastercard, American Express) via Stripe or Comgate
Payment buttons of supported banks
Google Pay
Apple Pay

Stripe Payments Europe Limited
1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland
Regulated as a payment institution by the Central Bank of Ireland

We also offer PayPal as a convenient option for international customers.

We work with ComGate Payments, a.s., a certified payment service provider in the Czech Republic, to offer universal payment options.

ComGate Payments, a.s.
Gočárova třída 1754/48b, Hradec Králové
E-mail: payment-podpora@comgate.cz
Phone: +420 228 224 267

If you have any questions or need assistance with your payment, please don't hesitate to contact our customer support or the respective payment provider directly.

We are committed to providing you with a seamless and secure shopping experience from start to finish. If you have any further questions about shipping or payment, please contact our customer support. We're here to help!