Returns and Complaints

At Hotend, we're committed to delivering only the highest quality products and ensuring every customer is completely satisfied with their purchase. As fellow 3D printing enthusiasts, we carefully select our suppliers and personally test many products before adding them to our store.

While we work hard to minimize issues, we understand that sometimes things don't go perfectly. When that happens, we're here for you and will do everything possible to resolve any problems quickly and to your complete satisfaction. Because we handle relatively few complaints, we can process them rapidly—often by providing immediate replacements.

How to Submit a Complaint

1. Contact Us First

Reach out to us preferably by email at [email protected] or by phone using the numbers listed in our contacts. Together, we'll work to identify the issue and find a solution. Often, problems can be resolved quickly through remote troubleshooting—it might just be a configuration or setting issue that we can help you fix right away.

2. Send Us the Product (if needed)

If we can't resolve the issue remotely, please send the product to us at the address listed in our contacts. Please pack the item carefully, ideally in its original packaging, to prevent damage during transport.

3. We'll Handle the Rest

As soon as we receive your product, we'll get to work immediately. Our goal is to process complaints as quickly as possible so you can get back to printing without interruption. If we have replacement stock available, we'll typically send you a new item right away. If not, we'll provide a full refund or work with you to find another solution that meets your needs.

Our Commitment to You

We're confident you'll be satisfied with our products and support. However, if something doesn't work as expected, please don't hesitate to reach out. As a team of 3D printing enthusiasts ourselves, we understand how important it is to keep your projects moving forward.